Shipping and delivery

NOTICE: DUE TO IMPACT OF CORONAVIRUS, THERE MAY BE DELAYS THAT AFFECT THE DELIVERY TIME. THANK YOU FOR YOUR UNDERSTANDING THANK YOU

Home delivery

Delivery

Once the order has been dispatched, you will be notified by email.

NOTE: If you have not received this confirmation, check that the correct email address is listed on the order and check your spam folder in case the message has been filtered. You can edit the email address for receiving notifications via your user account.

The order will be delivered via a private courier service to the address provided when the order was placed. When you receive the package containing your order, we recommend checking that everything is in perfect condition. If you are not happy with the items delivered or their condition, please contact us via our support centerstating the defects found.

If no one is available at the address when delivery is attempted, our courier will reschedule for another day.

Delivery times

At Star TIC, we work to ensure your order is received as quickly as possible. Once your order has been passed to the courier service, you will be notified by email of the estimated delivery date.

The time taken from placing the order to the first attempt to deliver will depend on the chosen delivery method and the destination country. This period will vary between 24 hours and 6 business days (Monday to Friday).

Ensure to enter the delivery address correctly. Star TIC will not be held liable for any delays if the address was entered incorrectly. Any additional costs incurred will be charged to the customer.

Orders placed before 13:30 will be processed on the same day. Orders placed after 13:30 will be processed the following business day. Delivery times, which depend on the type of delivery selected, commence once the order has been dispatched, regardless of whether the order has been processed on the same day or the previous day.

Frequently asked questions